Shipping policy

At Pearls Palette, we understand that once you place an order, you want your jewellery to reach you quickly and safely. We work with trusted logistics partners to make the delivery process as smooth and reliable as possible.

1. Order Processing

All orders placed with Pearls Palette are processed promptly.

  • Orders are generally dispatched on the same day or the next working day after they are successfully placed.
  • Orders may take slightly longer to process during sales, promotions, holidays, or periods of exceptionally high order volume.
  • Once your order has been dispatched, tracking details will be shared with you wherever applicable.

2. Our Logistics Partner

Pearls Palette works with ShipMojo as our third-party shipping and logistics management partner.

ShipMojo helps us coordinate shipments and select the appropriate courier service for your order.

Our primary courier partners include:

  • Blue Dart
  • Delhivery

The courier assigned to your order may vary depending on the delivery location, service availability, and operational requirements.

3. Air Shipping

We primarily use air shipping services for our orders to help ensure faster delivery across locations.

Once dispatched, most orders are expected to reach the customer’s location within approximately 2–3 working days, depending on the destination and courier network.

Delivery timelines may occasionally be affected by circumstances beyond our control, including weather conditions, operational disruptions, remote-area delivery restrictions, public holidays, or courier-related delays.

4. Delivery Timeline

Our usual process is:

Order Placed → Processing → Same/Next-Day Dispatch → Air Shipment → Delivery

While we aim for fast delivery, the estimated delivery period is not a guaranteed delivery date.

For certain locations, especially remote or non-serviceable areas, delivery may take additional time.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be provided so that you can follow the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch, as the courier may require time to scan and update the shipment in its system.

6. Delivery Attempts

Our courier partner will make delivery attempts at the address provided while placing the order.

Please ensure that:

  • Your address is complete and accurate.
  • Your PIN code is correct.
  • Your phone number is reachable.
  • Someone is available to receive the parcel whenever possible.

If a parcel cannot be delivered because of an incorrect address, incomplete details, repeated failed delivery attempts, customer unavailability, or refusal to accept the shipment, additional shipping charges may apply for re-dispatch.

7. Delays & Exceptional Circumstances

Pearls Palette and its logistics partners make every effort to deliver orders within the estimated timeframe. However, delays can occasionally occur because of circumstances outside our control.

These may include:

  • Severe weather
  • Natural events
  • Transportation disruptions
  • Courier network issues
  • Public holidays
  • Remote-area delivery
  • Incorrect address or contact information
  • Unexpected logistics or operational delays

Such delays do not automatically qualify an order for cancellation or refund.

8. Damaged or Tampered Parcels

If your parcel appears visibly damaged or tampered with at the time of delivery, please record the condition of the package before opening it and make a complete unboxing video.

If there is an issue with the product inside, contact Pearls Palette within 24 hours of delivery along with the required photographs and unboxing video.

This allows us to investigate the matter with our logistics partner and assist you appropriately.

9. Delivery Address

Please carefully check your delivery details before completing your order.

Once an order has been dispatched, changing the delivery address may not always be possible.

If an order is returned because an incorrect or incomplete address was provided, re-shipping may be subject to additional charges.

10. Our Delivery Promise

Our goal is simple: process quickly, ship safely, and get your Pearls Palette jewellery to you as soon as possible.

We generally dispatch orders on the same day or the next working day and use air-shipping services through our logistics network to achieve fast delivery, with most orders reaching their destination within approximately 2–3 working days after dispatch.